Customer satisfaction is our number-one priority at Shop 4 Silver.
If for any reason you are not satisfied with you purchase, you may return it within 30 days of the purchase date.
IMPORTANT: Please fill out the return form/slip included with your order.
If you do not have the return form, please contact us and we will send it to you via email.
No returns or exchanges will be accepted without the return slip/form.
Special orders, custom orders, altered or engraved jewelry and high quantity orders (more than 25 pieces) may not be returned for a refund, unless a special exception is made (restocking fees may apply).
The jewelry must be returned in its original condition and in its original packaging for a refund or exchange.
Only 1 exchange per order is allowed. Additional exchange attempts are subject to additional shipping charges.
Please note, we are not responsible for return shipping costs and cannot be held liable for loss or damage of return shipments.
Once we receive your returned item and it is accepted, your refund or new item will be processed in just a few days.
Please note that for all Returns, Shipping Charges will not be refunded. This does not apply to Exchanges.
Returned orders with the promotional FREE SHIPPING offer are a subject to a $4.99 shipping charge when credit is issued.
Please note that items showing signs of wear or those that have been engraved, altered, re-sized or damaged in any way cannot be accepted for return.
Send returns to the following address:
S4S Quality Assurance
19040 Soledad Canyon Road, Suite 230
Santa Calrita, CA 91351
IMPORTANT NOTE: For security reasons, DO NOT address returns to Shop4Silver since that is a dead giveaway that your return package contains valuable silver jewelry!